Developer portal
Team - Agoda engineering
Platform - Web
Role - UX designer with 1 product owner, 4-5 software engineers, 1 front-end engineer
Duration - 12 months - Ongoing
What are we trying to solve?
Working with the devops to establish design processes and build an intuitive products for all engineers in Agoda.
The few main things i will talk about here will be main contributions by me. In this page we will focus on
IA on landing page
Creating a service
Developer on-boarding
Quick way to navigate
The topic below will be talked about as a whole seperate project.
Private cloud deployment
Establishing a UX metric to track usability overtime
Pushing for improving product user analytics
What did we do?
When i joined, the developer portal was starting to undergo some major changes and I took over ownership. A rough road map from the team has already been set out to tackle fragmented experiences throughout the platform.
Our process here includes
Understanding the domain/User interviews
Heuristic evaluation
Prioritisation and alignment
Pragmatic solutioning
Understanding the domain
As a product designer, I seek to understand developers' work processes and sought insights from experts to better understand challenges they face.
Snippet of using dovetail to consolidate findings
Snippet of personal documentation of domain area
Main findings
Users flow was not intuitive
Users had issues finding what they needed
Creating a service to deploy was extremely painful with many bottlenecks
It was very difficult to understand what internal engineering terms like Cspider/KOrca
Heuristic evaluation
Estimated time to complete this task was about 8 hrs to 2 working days
Solutioning
Not everything identified was solvable by design hence the final results was a combination of design + tech changes. I’m going to highlight some of the areas that design helped with.
Quick links and reorganized IA
Success and outcome
As the service creation flow was improved by both design and tech we successfully reduced the average time to create a service in the company from 1-2 days -> 6m 8s on average (366 sessions)
Over a full year design pushed for and improved the system usability scale (SUS) score for the platform from
22Q4 - 61.9
23Q2 - 63.375
23Q4 - 68.825
Reflections
It was very fulfilling and challenging working on a new domain area. Some areas i think that had more area for growth and improvement
Introducing a UI framework for multiple teams to collaborate without relying solely on the designer.
Condensing ideas and findings into more digestible formats to reduce the resources needed for fixes.